• Aug 2024 - Present
  Senior Tools & Automation Engineer
  Rendr

  In this role, I expanded on my previous work by continuing to develop Zendesk apps and performing data engineering tasks.

  I also took on cloud engineering responsibilities such as provisioning, configuring, and managing cloud infrastructure. I adopted and implemented IaC tools such as Terraform to automate our infrastructure and speed up delivery of new projects.

  Additionally, I developed internal tools and automations beyond Zendesk, such as invoice/billing automations, HubSpot integrations, communications tools, and more.

  Key achievements:

  • Adopted and implemented Terraform for infrastructure management and automation. Includes implementing the review/deployment workflow using GitHub Actions, documentation, and training.
  • Implemented an invoicing automation that integrates with Xero, assisting the accounting team send out invoices in a timely manner.
  • Developed a suite of Zendesk apps to streamline delivery operations.
  • Cloud infrastructure improvements such as deployment of new and secure VPC, streamlined TLS/SSL certificates with Google Cloud Certificate Manager, load balancer routing improvements, and more.
  • Improved security by migrating from Service Account Keys to Workload Identity Federation.
• Aug 2022 - Aug 2024
  Developer
  Rendr

  Focused on building a suite of internal Zendesk apps for the Delivery experience team, streamlining delivery management and enhancing visibility of day-to-day deliveries. The Zendesk apps significantly improved the team’s efficiency in comparison to the former system, which was a simple Excel document.

  Further, I was responsible for data engineering tasks, including syncing data from our application database to BigQuery, writing SQL queries to normalise the data, and generating insights that empowered internal teams to make informed decisions.

Let's Connect

• github
• linkedin
• sehicnermin97@gmail.com