Continuing my work on Zendesk apps and data engineering, I expanded my focus to include cloud engineering, infrastructure automation, and frontend development.
- Developed internal tools and automations beyond Zendesk, including an invoice automation system, HubSpot integrations, and communication tools.
- Led frontend development for internal admin dashboards and workflow automation tools, using React, TypeScript, and TailwindCSS to build scalable and maintainable UIs.
- Provisioned and managed cloud infrastructure, adopting Terraform for Infrastructure as Code and automating deployments with GitHub Actions.
Key Achievements:
- Architected and built a React-based internal merchant onboarding tool to improve operational efficiency, leveraging TypeScript, React Query, and Zustand for state management.
- Implemented Terraform for infrastructure automation, including GitHub Actions workflows, documentation, and training.
- Automated invoicing by integrating with Xero, enabling efficient invoice generation for the accounting team.
- Developed a suite of Zendesk apps to enhance delivery operations.
- Optimised cloud infrastructure, including secure VPC deployment, TLS/SSL certificate management (Google Cloud Certificate Manager), and improved load balancer routing.
- Enhanced security by migrating from Service Account Keys to Workload Identity Federation.