In this role, I expanded on my previous work by continuing to develop Zendesk apps and performing data engineering tasks.

I also took on cloud engineering responsibilities such as provisioning, configuring, and managing cloud infrastructure. I adopted and implemented IaC tools such as Terraform to automate our infrastructure and speed up delivery of new projects.

Additionally, I developed internal tools and automations beyond Zendesk, such as invoice/billing automations, HubSpot integrations, communications tools, and more.

Key achievements:

• Adopted and implemented Terraform for infrastructure management and automation. Includes implementing the review/deployment workflow using GitHub Actions, documentation, and training.
• Implemented an invoicing automation that integrates with Xero, assisting the accounting team send out invoices in a timely manner.
• Developed a suite of Zendesk apps to streamline delivery operations.
• Cloud infrastructure improvements such as deployment of new and secure VPC, streamlined TLS/SSL certificates with Google Cloud Certificate Manager, load balancer routing improvements, and more.
• Improved security by migrating from Service Account Keys to Workload Identity Federation.

Focused on building a suite of internal Zendesk apps for the Delivery experience team, streamlining delivery management and enhancing visibility of day-to-day deliveries. The Zendesk apps significantly improved the team’s efficiency in comparison to the former system, which was a simple Excel document.

Further, I was responsible for data engineering tasks, including syncing data from our application database to BigQuery, writing SQL queries to normalise the data, and generating insights that empowered internal teams to make informed decisions.

A generalist role helping the team with product feed integration, technical support, eCommerce platform configuration, and more.

Managed The Reject Shop (TRS) website, including content management, performance tracking, planning new features web feature, and more.

During this role I had the opportunity to work on two large-scale projects:

• Redesign and development of the website, migrating from a legacy system.
• Development of the TRS careers page, integrating with PageUp.